6 STAR CUSTOMER SERVICE GUARANTEED

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customer service award

VCSO are 2017 Australian Service Excellence Awards Finalists

For 16 years, the Australian Service Excellence Awards (ASEAs) program recognises top performing organisations and individuals in the field of customer service.

We are proud to be a nominated as a finalist for the 2017 Customer Service Organisation of the Year. It is fantastic to be recognised for our efforts to provide everyone who walks through our doors with 6-star service, exceeding the benchmark in every possible way we can.

As quoted by our Prime Minister, Malcolm Turnbull, in recognition of these awards, “customers are key to the success of any business, and this has never been more true in today’s hyper-competitive marketplace." We at VCSO agree, as our mantra is , “Your success is our success”.

What Makes VCSO Different

Unlike traditional serviced office providers based around delivering a functional set of requirements, our philosophy is focused on enhancing customer interaction & experience.   No one else combines the quality of physical space and amenities with a dedication to services at every level, and the complete customisation of both physical and service together like VCSO.

At VCSO we are more than just a supplier of a physical space to our customers. We help enable business success by removing the barriers that stand between our clients and what they need to achieve in their journey for victory. We genuinely care about the success of our clients, and are proud to play a key role in the growth and development of the businesses that we partner with.

At our core, we are a customer service business that not only sells office space but an experience, that is key to the propelling success experienced of our clients. The recognition of being not only nominated but a finalist for these awards are a fantastic way to prove just that.

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HOW TO BECOME A PRO AT NETWORKING

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Networking is about interacting with people to form business relationships and to recognise, create, or act upon business opportunities. It provides the opportunity to share information and seek potential partners for ventures and engage them for mutual benefit.

There is no doubt about it, networking can be nerve wracking but building professional relationships and creating contacts is critical to the success of your career and business.

Below are 6 easy tips that take networking from a dreaded event to a breeze.

1. Arrive early – Always try to be the first to arrive, this may seem counter intuitive but arriving early allows you to notice the people who haven’t already settled into groups. This makes it easier to align yourself with someone who doesn’t yet have a conversation partner.

2. Body language – Shake hands confidently, smile and look people in the eye when you talk to them. To further exude a sense of confidence, stand up as straight as you can with your arms at your side. For an added tip try to make physical contact with everyone you meet, studies show that people are twice as likely to remember you if you shake hands.

3. Have a conversation topic prepared – Ever get stuck in the situation were neither you or the person you are speaking with have anything to say? Instead of talking about the weather, prepare a short and interesting story you can pull out at any time. Mastering this technique will ensure that you never experience those moments of awkward silence again.

4. Listen – It is a well known fact that people love to talk about themselves, so next time you want to leave a positive first impression make sure you ask the other person about them when you finish speaking.

5. Take two business cards – To show someone that you are really interested and genuine about their business, take two business cards, one for yourself and one for someone you know that may benefit from connecting with them. This will improve the likelihood of working with them in the future and strengthen the relationship.

6. Follow up – The golden rule of networking is to always send a follow up email within two days of attending an event. Without this last step you have lost any opportunity that this event may have provided.

Networking can be daunting, but with these simple tips it should become that little bit easier. It is a great opportunity to meet new contacts – you never know who you might meet or the doors it may open.

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Are you working from home?

Union leaders urged bosses to be more flexible to let employees work from home, to reduce commuting costs and help people cope with caring and childcare responsibilities.

Are you thinking? “Oh, this solution is for me”. Knowing you can stick a wash on in between work calls; not even having to get dressed: I can see all office workers swooning at the thought of how much easier life would be.

Well, actually, it can’t be. According to THE AGE, home-working may not work in all profiles:

Working from home can leave you socially and professionally isolated.”

You may also be losing confidence in your skills or feel pain to communicate with your co-workers. Would you be able to let them treat your workday like “free time?”

Would you be tired of listening to worker bees in the main hive, who suspect that you are simply sitting on the sofa drinking a coffee or having a quick seven-hour nap?

But whatever, as long as you get the company’s desired results! Here, at VCSO, we provide you with the best meeting room to present your “homework” to your employers and colleagues. Located in Melbourne and Sydney, make sure to impress your audience with our exceptional 6-star services.

The Psychology Behind a Meeting

The first impression

This encompasses everything from looks to behaviour. Whoever you are meeting will be asking themselves “how does this person intend to treat me?”

Research shows that first impressions are usually judged in terms of two things, and those happen to be trustworthiness and competence. In terms of trustworthiness, people want to know that you are (basically) a person with decent values. Will treat them with respect? Will you be warm, or rude? A great way of securing a person’s trust is to be interested in their values and interests; don’t try to come off as overly warm, but do relate to them in a way that makes you personable. In terms of competence, people need to know that you possess the skills that they need. Are you intelligent or teachable, or are you arrogant?

Body language

How you say something is just as important as what you actually say. Keep it simple.

Show that you are interested by sitting with good posture. Show you’re listening by making eye contact and definitely hold back from fiddling. If you naturally make a point by using hand gestures, do ensure that they are non-threatening; refrain from pointing fingers (which singles people out and has dominant connotations) or making fists… And keep your arms decidedly uncrossed!

Scarcity

Paint a picture of yourself that sets you apart from the rest – people want and appreciate what is scarce. Find what you can offer that others cannot.

Content

Of course; it’s the reason you’re meeting to begin with. This part is simple. Be prepared, be precise, be honest, and be on point. Do not waste anyone’s time, but find balance between going too fast and taking your time. Have an agenda but make sure you stay flexible.

Reciprocity

Generally, if you do something for something, they are going to be likely to want to reciprocate the action – whether it be a favour or even a general manner. Make the role of the people you are meeting with easier; if it’s a job interview, anticipate what documents they will require and hand them over before they even ask. If it’s a professional meeting, pay your attendees the same courtesy.

Doing something proactive like this makes their life easier, and they will be likely to feel compelled to do the same for you.